Refund policy

Effective Date: July 4, 2026

At EuroStride, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Refund & Return Policy explains your rights and the process for returns, exchanges, and refunds.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must:

Be returned within 30 days of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, manuals, and accessories (where applicable).
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items returned outside the 30-day period may not be accepted unless required by applicable law.

2. European Union Consumer Rights

If you are a consumer located in the European Union, you may have additional rights under applicable consumer protection laws, including a statutory right to withdraw from certain purchases within 14 days of receiving your order, subject to legal exceptions.

This policy does not limit or replace any mandatory consumer rights available under the laws of your country of residence.

3. How to Start a Return

To request a return, please contact our customer support team before sending your item.

Email: support@eurosride.shop

Please include:

Your order number
Your full name
The item(s) you wish to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

Once your request is approved, we will provide return instructions. Returns sent without prior authorization may experience delays or may not be accepted.

4. Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Original shipping charges are non-refundable unless required by applicable law or the return is due to our mistake.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing parts

please contact us within 7 days of delivery and include clear photographs of the item and packaging.

If the issue is verified, we will, at our discretion:

Replace the item,
Send the missing part,
Offer a refund, or
Provide another appropriate solution.

6. Non-Returnable Items

The following items generally cannot be returned unless they are faulty or required by law:

Gift cards
Personalized or custom-made products
Downloadable digital products
Items marked as final sale or non-returnable
Products returned in a used, damaged, or altered condition due to customer handling
Hygiene-sensitive products once opened or used, where applicable

7. Exchanges

We currently offer exchanges only for items that are defective, damaged, or received incorrectly.

If you need a different size, color, or model, we recommend placing a new order after your original item has been approved for return, unless otherwise agreed by our support team.

8. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider or financial institution.

If your refund has not appeared after this period, please contact your payment provider before reaching out to us.

9. Partial Refunds

In certain circumstances, partial refunds may be issued, including when:

The returned item is not in its original condition.
Parts or accessories are missing for reasons not due to our error.
The item shows signs of use beyond what is necessary to inspect it.
The value of the returned item has been diminished due to unnecessary handling, where permitted by applicable law.

10. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

To request cancellation, contact us as soon as possible at support@eurosride.shop.

11. Refused or Undeliverable Deliveries

If an order is refused, unclaimed, or returned to us due to an incorrect shipping address provided by the customer, we may deduct any applicable return shipping costs, handling fees, or carrier charges from the refund where permitted by law.

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

12. Late or Missing Refunds

If you have not yet received your refund:

Check your bank account or payment method.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank, as posting delays can occur.

If you have completed these steps and still have not received your refund, please contact us at support@eurosride.shop.

13. Fraud Prevention

To protect our customers and business, we reserve the right to refuse returns or refunds where there is evidence of:

Fraudulent activity
Abuse of our return policy
Excessive or repeated returns
Returned products that do not match the original order
Deliberate damage caused after delivery

This does not affect your statutory consumer rights.

14. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our business practices, operational requirements, or applicable laws.

The latest version will always be published on our website with the updated Effective Date.

15. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

EuroStride

Calle Espigó del Moll s/n
43840 Salou, Tarragona
Spain