Payment Policy

Effective Date: July 4, 2026

Thank you for shopping with EuroStride. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing, authorization, and security.

1. Accepted Payment Methods

We offer secure payment options to provide a safe and convenient shopping experience. Depending on your location, available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

  • Other secure payment methods displayed during checkout

Available payment methods may vary based on your country or region.

2. Payment Authorization

When you place an order, your payment method will be authorized and verified before your order is processed.

If payment authorization is unsuccessful, your order cannot be completed until a valid payment method is provided.

We reserve the right to cancel any order if payment cannot be verified or authorized.

3. Currency

Product prices are displayed in the currency selected on our website or during checkout.

If your bank or payment provider uses a different currency, exchange rates and conversion fees may apply. These charges are determined by your financial institution and are outside our control.

4. Pricing Accuracy

We make every effort to ensure that product prices are accurate.

However, pricing errors may occasionally occur due to technical issues or human error.

If an incorrect price has been displayed, we reserve the right to:

  • Correct the pricing error.

  • Cancel the affected order.

  • Issue a full refund if payment has already been collected.

We will notify you promptly if such a situation arises.

5. Taxes and Duties

Depending on your location, your order may be subject to:

  • Value Added Tax (VAT)

  • Sales Tax

  • Goods and Services Tax (GST)

  • Customs duties

  • Import taxes

  • Other government charges

Where required by law, applicable taxes may be collected during checkout.

For international orders, any customs duties or import charges not collected at checkout are generally the responsibility of the customer unless otherwise stated.

6. Payment Security

Protecting your payment information is important to us.

All payments are processed through trusted third-party payment providers using industry-standard encryption and secure payment technology.

EuroStride does not store your complete credit or debit card information on our servers.

7. Fraud Prevention

To protect both our customers and our business, we may perform payment verification and fraud screening.

We reserve the right to:

  • Request additional identity verification.

  • Contact you to confirm order details.

  • Delay processing while verification is completed.

  • Cancel orders suspected of fraudulent or unauthorized activity.

These measures help ensure a safe shopping experience for everyone.

8. Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

  • Insufficient funds.

  • Incorrect payment details.

  • Bank security checks.

  • Card expiration.

  • Payment limits.

  • Temporary banking issues.

If your payment is declined, please contact your bank or payment provider before attempting another transaction.

9. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing typically takes 5–10 business days after approval, although actual processing times may vary depending on your payment provider or financial institution.

Please refer to our Refund & Return Policy for complete information.

10. Chargebacks

If you believe there is an issue with your order, we encourage you to contact our customer support team before initiating a chargeback with your bank or payment provider.

Most issues can be resolved quickly through our support team.

Fraudulent or abusive chargebacks may be disputed using available order, payment, and delivery records.

11. Billing Information

Customers are responsible for ensuring that all billing information provided during checkout is accurate and up to date.

Incorrect billing information may result in:

  • Payment failure.

  • Order cancellation.

  • Processing delays.

  • Additional verification requests.

12. Promotional Discounts

Discount codes, coupons, promotional offers, and store credits:

  • Must be applied before completing checkout.

  • Cannot generally be added after an order has been placed.

  • May be subject to expiration dates and additional terms.

  • Cannot be exchanged for cash unless required by law.

We reserve the right to cancel promotions that are used improperly or in violation of their terms.

13. Order Cancellation Due to Payment Issues

We reserve the right to cancel orders when:

  • Payment cannot be successfully processed.

  • Fraud is suspected.

  • Required payment verification is not completed.

  • Billing information cannot be verified.

  • There is a violation of our Terms of Service.

If payment has already been captured for a cancelled order, a refund will be processed in accordance with our Refund Policy.

14. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in payment methods, business practices, or legal requirements.

Any updates will become effective upon publication on our website.

15. Contact Us

If you have any questions regarding payments or billing, please contact us:

EuroStride

Calle Espigó del Moll s/n
43840 Salou, Tarragona
Spain

Email: support@eurosride.shop

Phone: +1 970-784-7812

Our customer support team will be happy to assist you with any payment-related questions.