Contact Us & Order Cancellation Policy

Effective Date: July 4, 2026

At EuroStride, we are committed to providing excellent customer service. If you have any questions about your order, shipping, returns, products, or our policies, our support team is here to help.

Contact Information

EuroStride

Business Address

Calle Espigó del Moll s/n
43840 Salou, Tarragona
Spain

Customer Support Email

support@eurosride.shop

Customer Support Phone

+1 970-784-7812

Customer Support

Our customer support team can assist you with:

Order status
Shipping updates
Product questions
Returns and refunds
Exchanges
Payment inquiries
Order cancellations
Damaged or defective products
General customer support

We aim to respond to all customer inquiries within 24–48 business hours.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.

Before Shipment

Orders may be cancelled free of charge if they have not yet been processed or shipped.

To request a cancellation, please email us with:

Your full name
Your order number
The email address used to place the order

If your request is received before your order enters processing or shipping, we will cancel the order and issue a full refund to your original payment method.

After Shipment

Once an order has been processed or shipped, it generally cannot be cancelled.

If you no longer wish to keep the item after receiving it, you may request a return in accordance with our Refund & Return Policy.

For eligible returns, the item must be returned in its original condition within the applicable return period.

Incorrect Shipping Address

If you entered an incorrect shipping address, please contact us immediately.

We will make every reasonable effort to update your shipping information before the order is dispatched.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping charges resulting from an incorrect address may be the customer's responsibility.

Duplicate Orders

If you accidentally place the same order more than once, contact us immediately.

If the duplicate order has not yet been processed, we will cancel it and issue a full refund.

Refused Deliveries

If a customer refuses delivery without a valid reason or fails to collect a package from the carrier, any return shipping costs, customs charges, or handling fees incurred may be deducted from the refund where permitted by applicable law.

European Union Consumer Rights

Customers located within the European Union may have additional statutory cancellation and withdrawal rights under applicable consumer protection laws.

Nothing in this policy limits or excludes any mandatory rights provided by law.

How to Contact Us

For the fastest assistance, please include:

Your full name
Your order number
The email address used for the purchase
A detailed description of your request

Providing complete information helps us resolve your inquiry more quickly.

Business Hours

Our customer support team is available during normal business hours, Monday through Friday.

Requests received on weekends or public holidays will be answered on the next business day.

Response Time

We strive to:

Respond to emails within 24–48 business hours
Resolve most customer inquiries as quickly as possible
Keep customers informed throughout the support process

During holidays or periods of high demand, response times may be slightly longer.

Policy Updates

We may update this Contact Us & Order Cancellation Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be published on our website with the updated Effective Date.

Contact Details