Warranty & Damaged Items Policy

Effective Date: July 4, 2026

At EuroStride, we are committed to providing quality products and excellent customer service. If your order arrives damaged, defective, or develops a manufacturing defect under normal use, we will work with you to find a fair solution in accordance with this policy and applicable consumer protection laws.

1. Our Quality Commitment

Every order is inspected before shipment to help ensure it meets our quality standards.

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.

2. Reporting Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • An item with missing parts or accessories

please notify us within 7 days of delivery.

To help us review your request, please provide:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging and shipping label, if applicable

3. Manufacturing Defects

If a product has a manufacturing defect that becomes apparent during normal and intended use, please contact us promptly.

After reviewing the issue, we may, at our discretion and where appropriate:

  • Replace the product

  • Replace the defective part

  • Offer a repair where available

  • Issue a full or partial refund

  • Offer store credit

  • Provide another appropriate solution

Nothing in this policy limits any mandatory legal guarantees that apply under applicable consumer protection laws.

4. What Is Not Covered

This policy does not cover damage or issues resulting from:

  • Normal wear and tear

  • Misuse or abuse

  • Accidents

  • Improper storage

  • Improper cleaning or maintenance

  • Unauthorized repairs or modifications

  • Damage caused after delivery

  • Failure to follow product care instructions

5. Warranty Period

Unless a different warranty period is specifically stated on the product page, products are covered only by any applicable statutory legal guarantees provided under the laws of the country where the consumer resides.

Where a manufacturer's warranty applies, its terms and conditions will be provided with the product or made available upon request.

6. Replacement Procedure

If your claim is approved, we may:

  • Ship a replacement item at no additional cost.

  • Replace only the defective component where appropriate.

  • Provide a refund if a replacement is unavailable.

  • Offer another mutually agreed resolution.

Replacement shipping times may vary depending on product availability and destination.

7. Return of Damaged Products

In some cases, we may ask you to return the damaged or defective product before issuing a replacement or refund.

If a return is required, we will provide instructions.

Please do not return any item without first contacting our customer support team.

8. Lost or Missing Packages

If your tracking information indicates that your package has not been delivered within the expected timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment.

If a package is confirmed lost in transit, we will determine an appropriate resolution, which may include a replacement or refund.

If tracking shows that the package has been successfully delivered, additional information may be required before a claim can be processed.

9. Customer Responsibilities

To help us resolve warranty or damage claims efficiently, customers should:

  • Inspect products upon delivery.

  • Follow all product care and usage instructions.

  • Keep proof of purchase.

  • Report problems promptly.

  • Provide accurate information and supporting photographs when requested.

10. Limitation of Warranty

Except for mandatory legal guarantees under applicable law, this policy does not create any additional express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

11. Fraud Prevention

To protect our customers and business, we reserve the right to refuse claims involving:

  • False or misleading information

  • Altered or manipulated products

  • Fraudulent documentation

  • Deliberate damage

  • Abuse of our warranty or return process

Any decision will be made fairly and in accordance with applicable law.

12. Changes to This Policy

We may update this Warranty & Damaged Items Policy from time to time to reflect changes in our products, business practices, or legal obligations.

The latest version will always be published on our website with the updated Effective Date.

13. Contact Us

If you have questions about this policy or need to report a damaged or defective product, please contact us:

EuroStride

Business Address

Calle Espigó del Moll s/n
43840 Salou, Tarragona
Spain

Email: support@eurosride.shop

Phone: +1 970-784-7812

Our customer support team will review your request and respond as quickly as possible to help resolve the issue.